Patients & Visitors' Guide

一、 Patients & visitor guide
1. How to find a doctor: We have international department that cares patients from oversea. You can find a doctor by browsing our website, calling us or coming to our hospital.
(1) Make an appointment: You can find a general practitioner in our websites or just call us at +86-28-85422408 or +86-28-85586698. The nurse will make an appointment for you to see the doctor. When a consult from a specialist is needed, the nurse in the international department will make appointment for you.
(2) Emergency: In emergency condition, please call +86-28-854227761, this hotline is 24 hours×365days with Chinese and English speaking.
How to get the medical service from us is showed as follow:

 

2. Facility of the in-patient department: It is important to us that you feel at home during your visit. We have two beds room and suite room for patients. The fee is ¥360 and ¥ 680 per night. International call can be made by IP card. Dining service: For in-patients, food will be supplied based on your choice. English menu is used for your order. Waitress will present The in-patient service is conducted as follow:

 

3. Billing: We recommend that you familiarize yourself with the type of coverage provided by your health insurance and that you know whether you've met all necessary terms. If the insurance company has cooperation with our hospital, please fax a guarantee document to +86-28-85422788. No deposit will need for the patient with the guarantee from an insurance company. On the day of your arrival, you may be required to pay a deductible or co-payment and no deposit will be required with the guarantee. If you have no medical insurance or your insurance company has no cooperation with us, an admission deposit (¥10,000) may be required. The pre-admission coordinator will discuss the deposit with you. The patient can pay the bill by credit card or cash. Invoice and detail of the cost will be sent to you after discharged from the hospital.
4. Map of the hospital
5. Patients right and responsibility:
Your Rights
You have the right to receive considerate, respectful and compassionate care regardless of your age, gender, race, national origin, religion, sexual orientation or disabilities.
You have the right to receive care in a safe environment free from all forms of abuse, neglect or harassment.
You have the right to be called by your proper name and to be told the names of the doctors, nurses and other health care team members involved in your care.
You have the right to be told by your doctor about your diagnosis and possible prognosis, the benefits and risks of treatment, and expected outcome of treatment, including unanticipated outcomes.
You have the right to access protective and advocacy services in cases of abuse or neglect.
You have the right to receive detailed information about your hospital and physician charges.
You have the right to voice your concerns about the care you receive. If you have a problem or complaint, you may talk with your doctor, nurse manager or a department manager.

Your Responsibilities
You are expected to provide complete and accurate information, including your full name, address, home telephone number, date of birth, passport information, when it is required.
You are expected to provide complete and accurate information about your health and medical history, including present condition, past illnesses, hospital stays, medicines, vitamins, herbal products, and any other matters that pertain to your health, including perceived safety risks.
You are expected to ask questions when you do not understand information or instructions. If you believe you can’t follow through with your treatment plan, you are responsible for telling your doctor. You are responsible for outcomes if you do not follow the care, treatment and services plan.
Please leave valuables at home or hotel and only bring necessary items for your hospital stay.
You are expected to treat all hospital staff, other patients and visitors with courtesy and respect; abide by all hospital rules and safety regulations; and be mindful of noise levels, privacy and number of visitors.
You are expected to pay your bills in a timely manner.
You are expected to keep appointments, be on time for appointments, or to call your health care provider if you cannot keep your appointments.

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